Return Policy

Within 30 Days of Purchase

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.We regret to inform you that we do not offer prepaid labels for returns. Thus, you will be responsible for covering the cost of returning the item.

LOHASO will pay for the cost of return shipping if the reason for return was result of OUR error. Examples of instances may include:

  • Item arrived defective and cannot be fixed with a replacement part
  • We shipped out the wrong item 
  • We shipped it to the wrong address
  • We shipped a duplicate order

IMPORTANT: For items that arrive damaged or is defective, YOU MUST provide video/photos to support your claim that the item arrived damaged or is malfunctioning. If a customer claims an item is defective/damaged, the customer must provide proof prior to return, no exceptions. Use the Contact Us form to submit pics/videos for your return request.

Once we have received the approved returned item, we will review its condition. If the item is found to be defective, we will issue the refund.

If the return request for a damaged/defective item can be fixed with simple parts and support, we can provide the option of free replacement part(s) and advice on how to repair your item if the customer finds that to be the easier solution so you don't have to fuss with shipping this item back. Also note, we do not send out technicians or repairmen to customer homes.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at emily@lohaso.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at emily@lohaso.com

Damages and issues

Please inspect your order upon reception and contact us immediately with photos if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Under the evaluation of our support team, we will give the best solution for your order. Some defective products are not required to send back to us, in this case, please help dispose of them after providing us all the required evidence for your claims.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

The time needed to process your refund may vary based on the payment method used:

  •  PayPal

You will see the refund in your PayPal account within 3 business days after you get the Return Confirmation Email.